This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Alexa verification text passcode - can't receive

CCCBBACK
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎19-03-2020 18:39

on ‎19-03-2020 18:39

Hello,

 

First time poster asking for some guidance.

 

I'm setting up an Amazon Echo show for my elderly mother in order to keep in touch with her during the social distancing.  In order to connect my mobile it says it's sending me an SMS with a onetime passcode (OTP) but it's not coming through.  I've done it multiple times.  Any ideas?  Many thanks

Message 1 of 7
2,141 Views
0 Kudos
6 REPLIES 6

Bambino
Level 86: Prestigious
  • 24444 Posts
  • 1064 Topics
  • 3830 Solutions
Registered:

on ‎19-03-2020 18:52

on ‎19-03-2020 18:52

@CCCBBACK  You probably need to speak to Amazon customer support. Take a look at this link and scroll down to Contact Us. You can enter a phone number on the following page after logging in and they'll call you back. https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201945430

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 7
2,131 Views
0 Kudos

MI5
Level 94: Supreme
In response to Bambino
  • 152059 Posts
  • 651 Topics
  • 28917 Solutions
Registered:

on ‎19-03-2020 19:09

on ‎19-03-2020 19:09

@CCCBBACK 

How is your number stored on your Amazon account.

Mine is in the format +44 7*******

I can receive codes and tracing details from Amazon via sms OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
2,119 Views
0 Kudos

CCCBBACK
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎19-03-2020 19:38

on ‎19-03-2020 19:38

Yes it is in the +44 format.  

I'm currently chatting to Amazon help who don't seem to know what the problem is.  

Message 4 of 7
2,104 Views
0 Kudos

MI5
Level 94: Supreme
In response to CCCBBACK
  • 152059 Posts
  • 651 Topics
  • 28917 Solutions
Registered:

on ‎19-03-2020 19:49

on ‎19-03-2020 19:49

Maybe try deleting your number and re-adding it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 7
2,098 Views
0 Kudos

Martin-O2
Former Staff
In response to MI5
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎20-03-2020 18:26

on ‎20-03-2020 18:26

How are you getting on with this @CCCBBACK? Have you got the passcode issue sorted? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 7
2,067 Views
0 Kudos

JYokai
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎30-04-2020 18:09

on ‎30-04-2020 18:09

I am having the same problem. How did you resolve this issue?
Message 7 of 7
2,009 Views
0 Kudos
Top Kudoed Authors
View All
Top