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Level 1: Joiner
Posts: 2
Registered: ‎20-09-2019
Accepted Solution

Airtime + device contract, early payout

Hi bought an iphone 11 last September on a 36month device plan, though I think the airtime is only 12months. I can't seem to find where to confirm that. I have tried 202 all day, but not got through. I would like to leave o2 because my desk location in the house is a poor signal, and whilst o2 wifi is okay, it doesn't seem to bring in sms messages.

 

There was an automated option on 202 to make a payment, but it didn't ask whether I was paying towards airtime or device, do I'd rather not send £500 to my airtime plan. I also wanted to double check that once my device was paid off, I would be free to raise a pac code request and give 30 days notice on the airtime plan?

 

Thanks

Level 3: Thinker
Posts: 114
Registered: ‎25-01-2020

Re: Airtime + device contract, early payout

Ill be corrected if I am wrong, but I believe if you pay off your device then you can cancel the airtime... I could be wrong tho.
Level 69: Guiding Light
Posts: 16,537
Registered: ‎31-03-2010

Re: Airtime + device contract, early payout

Posts: 114,198
Topics: 569
Solutions: 15,391
Registered: ‎04-04-2012

Re: Airtime + device contract, early payout

@Nick10 

If you want to leave just request your PAC Guide: How to get your PAC 2019 Update and give it to your new network.

Once they port in your number, O2 will cancel your contract and raise your final bill (which is what's left on your device plan). 

This will then be collected at your next billing date via the direct debit you have setup.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎20-09-2019

Re: Airtime + device contract, early payout

Wow, thanks everyone, really quick and detailed responses


Level 49: Rootin' Tootin' 
Posts: 6,688
Registered: ‎26-03-2014

Re: Airtime + device contract, early payout

Airtime matches your device plan - whether that is 12, 24, 36 or something in between (with the o2 flexible plans).
If you were to make a payment to the airtime in error then I believe you can ask them to move it over.
Changes to contracts means you don't have to give notice, so using your PAC stops it straight away.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here