Airtime Bill Non payment

[FN]

Is it possible to keep paying off the device and not the airtime bill (or have it on payment arrangement as I'm not using O2 services anymore) as I got laid off my job and have been struggling financially?

[Bambino]

@FN I don't believe that is possible. I will tag our online account Gurus to see if they can help.

@O2Ryan, @Thomaso1 can you please advise?

Edited for spelling.

[FN]

Will they block my device for not being able to pay airtime bill? I understand I wont be able to use data, calls, and text but I'm worried that my device will be affected. My device plan payment is updated. 

[Bambino]

@FN If you don't pay both parts of your contract your phone usage will either be halted or restricted.

You can try to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

[FN]

Do they have an international number?

[O2Ryan]

@Bambino thanks for the mention.

Hi@FN,

You arent able to pay the device plan on a monthly basis by its self. You would have to have an active airtime plan as well. Hope this has helped with your query.

[Thomaso1]

Thanks @Bambino,

Unfortunately @FN that is not possible. 

[Thomaso1]

I will PM you @FN.