Re: Aerial direct Contract

Zhui1115 · ‎20-07-2017

Hello,

I have used thier service for two years and my contract will end this September. One of agent called me today talking about renew my contract. I mentiond to the agent ,I won't stay in UK for more than one year , but he still renewed my contract for 24 months. Is there any way I can cancel that?

Can someone give me some advice?

Many Thanks.

Zheng

MI5 · ‎20-07-2017

You're on your own with Aerial I'm afraid.
They aren't O2 so you need to talk to them directly to cancel.
It's not unusual for them to do this kind of thing though. In this country we call them "Sharks" !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎20-07-2017

@Zhui1115 they will have put you on a business tariff with no cooling off period

Maybe customer service will help

http://www.o2.co.uk/contactus

jonsie · ‎20-07-2017

With a business contract your rights are very limited. I would be writing to them and making an appointment with the Citizens Advice Bureau.

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Martin-O2 · ‎20-07-2017

I'm sure we can get this sorted for you @Zhui1115. I'll send you a private message to get some detail on this.

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jonsie · ‎20-07-2017

Nice one @Martin-O2

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MI5 · ‎20-07-2017

Would be easier for everyone if O2 reigned them in somewhat too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Zhui1115 · ‎20-07-2017

Thank you all for your replys, @Martin-O2 has contacted me , hopefully we can sort this out.

The first time I signed a contract with aerial direct was two years ago in a O2 store recommended by an O2 employee there. I thought I was signing a contract with O2.

adamtemp64 · ‎20-07-2017

and the list of complaints grow against the sharks

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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎20-07-2017

When will o2 get rid of these sharks

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