Advice re: upgrade on O2 refresh

[Anonymous]

Hi

I own an iPhone 6 16gb on O2 refresh , it's a £47 a month contract that I still owe £240 for as per the divided refresh contract.

I want to upgrade to a 6s. The refresh contract wording is unclear. I am also looking to recycle my 6 at the same time (£237), so should roughly break even.

With this upgrade,Can I essentially continue on my current contract for 24 months and get a 6s free?

or do I need to start a NEW contract ? (Which may include a further hefty extra charge for the new device )? I currently get unlimited data/texts and 20gb data at present, for the same price on 6s contracts you get a lot less data.

Thanks

[Anonymous]

Sorry I have read other posts and the official O2 spiel but I'm none the wiser ! Thanks !

[MI5 · Accepted solution]

You can recycle your phone and use that money towards paying off the device plan but you must take a new 24 month contract with refresh to get a 6s

[jonsie]

No you recycle the phone and take out what is a new 2 year Refresh contract. You then have the option after 12 months to recycle the phone and again take out a new contract. You cannot just upgrade and carry on your present contract.

[viridis]

That^^^
All new device plans are accompanied by a new 24 month Airtime plan

[MI5]

and yes, you still have to pay any upfront fees for the new phone too.
That's why they have introduced the 30gb tariff with the "free" upgrade option.

[jonsie]

People interpret 'free' in different ways but I think the wording makes it clear. Free upgrades have always involved a new contract and upfront fees.

[MI5]

New 6s tariff details including "freebies" here http://www.o2.co.uk/help/phones-and-devices/our-new-iphone-6s-and-iphone-6s-plus-tariffs

[Cleoriff]

Personally I think the info about Refresh and how it works (in relation to the new iPhone 6S) should be added to the FAQ thread. (Which would make it more relevant I think)

We have had many questions based round this issue

Just saying it would give a more complete picture, which is what we were aiming for inititally?

[MI5]

Added a link to lovemyphone's help thread http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701