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Level 1: Joiner
Posts: 1
Registered: ‎03-12-2018

Re: Additional charges

Here we are in December and I’ve just been charged by these peeps for a text service to an iPad which doesn’t receive texts. WTF. Bar is now in place and a refund requested

Come on O2 protect your customers
Level 1: Joiner
Posts: 1
Registered: ‎11-01-2019

Re: Additional charges

So how did you manage to block the money being taken?

Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Additional charges


@Manny wrote:

So how did you manage to block the money being taken?


This is currently the best O2 can offer @Manny 

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎04-03-2019

Re: Additional charges

I have got the same problem with this and I have sent txt bk replying to STOP which is there advice for u if u do not want it or know that u were agreeing with any kind of payment contract with them I have been charged £4.50each txt no matter if its sent by me or the company an its costing £4.50 a time and apparently £4.50p a week!! How do I stop this and claim a refund for what they have already taken

?

 

Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Additional charges

@Shell0483 

see help here https://payforitsucks.co.uk/ and here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)