Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0

Activing My Sim is taking forever

Hello everyone

 

I got my phont stolen on holiday and have got my replacement phone this morning at 11am and I went onto o2 chat and ask them to activate my sim card it has now been 6 hours and it is still not working

 

it states online around 30 minutes

 

does anyone know how long this process takes?

 

Thanks

Posts: 109,100
Topics: 561
Solutions: 14,438
Registered: ‎04-04-2012

Re: Activing My Sim is taking forever

I would get back onto them and ask them to remove the block on your account too or else it could be a very long wait for you Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,353
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: Activing My Sim is taking forever

Yes they would have barred the original sim card so that bar now needs to be removed. Just a simple call or use webchat.

Anonymous
Posts: 0

Re: Activing My Sim is taking forever

Hello

 

Thank you, i have been switching my phone on and off all day

 

The sim was blocked 3 weeks ago

 

I just want my phone on!!!! grrrrrr

 

Thank you, i will go on live chat now

Anonymous
Posts: 0

Re: Activing My Sim is taking forever

Thank you

 

hopefully that will fix it

 

x

Posts: 109,100
Topics: 561
Solutions: 14,438
Registered: ‎04-04-2012

Re: Activing My Sim is taking forever

A block would have been applied to your account to prevent the person who stole/found your phone from using it.
It's a bit inconvenient but could potentially save you thousands of pounds of unauthorised usage on your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Activing My Sim is taking forever

Hello

 

they are listing the block now and hopefully my phone will be working

 

The block was put on as soon as I realised my phone was missing, which was around 4 weeks ago now

 

It going to be weird having my phone back LOL i will now have to talk to people again !!! 

 

Thanks again for the advice, I would still be getting frustrated if I had not realised about the block

 

Thanks again

Posts: 109,100
Topics: 561
Solutions: 14,438
Registered: ‎04-04-2012

Re: Activing My Sim is taking forever

No worries - Hope it comes on again soon for you Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,353
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: Activing My Sim is taking forever