Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switch up questions

Hi allim looking at useing switch up to move over to iphone from android but when checking my account it says my current phone is only worth £171 so would i have to pay the whats left after my device gets aproved or will o2 cover it all im sure ive c...

Tariff upgrade, only getting emergency calls

hi folks, I recently upgraded my tariff last week and since then, I've only had emergency calls and zero network! Doesn't help with the fact I'm now travelling abroad and have zero network so relying on WiFi everywhere. Has anyone else had this issue...

Can't upgrade online not taking payments

anyone else having issues with upgrades online? I get to checkout to pay the early upgrade fee (£320) but keep getting error message saying there is a problem with system try again later. I've been trying past two days and still won't work. My bank i...

Resolved! Virtual Video Conference Call

Hello. Just a quick question. On the 27th (week after next), I'll be taking part in a video conference call with a Dr concerning my autism triage appointments. I've never done a video call before, and I'm not on WhatsApp, X, Facebook or anything like...

Help required. O2 Switch up Mess!

Can someone help!I recently completed an O2 switch up, returned my old device and then received the notification that the device was returned successfully to O2, however my bill still shows this old device on my account and I am still being charged f...

Switch up issues, staff in store and on the phone don’t have a clue

Hello! I’ve got 02 switch up on my account, been into the store to swap my device, upon passing the credit check and concluding my order this is the error message I’m getting Sorry, there's been a problem - please try again.If this continues, you can...

Rolling plan not cancelled

Hi!I used to have a £15 rolling plan, back in July I cancelled that and joined a £5 Big Bundle. I‘ve been charged both these last two months and in My O2 only the £5 Big Bundle shows up. Not sure what to do.hanks

Swop sim

Can I put my pay monthly sim currently in iPhone 11 to an iPhone 14 Pro Max and keep the same number?

Not able to access bolt on

I bought an international bolt on while in Canada which I could not access.

Recent call and text message logs

Hi all, is there anyway to view recent call and text message logs in the current billing period? It seems o2 have moved over to a system where you have to wait for a new bill to generate before being able to view this information. I’m aware all other...

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