Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switch up changes

Hi I was due a switch up in November but didnt do it as I was waiting for the phone I want to drop down in price. I understand its changing on the 22nd January does this mean if I dont use my switch up that was due in November by the 22nd January tha...

Use my sim abroad

Hi I’m travling turkey I wanted to know if I can use my calls and deta in turkey or is it chargeable?

Have 02 messed about with your app

I recently left o2 after 15 years. they have been like the mafia. they have gave me codes to put in my phone and then hacked it. anyone else get this from them?

New phone, now not working

Hi I got a newer iPhone (17promax) for Christmas.it was an upgrade from a 14 promax. since putting my sim in new phone I can no longer receive calls or send and receive texts. This has been since Xmas morning. Talked to a bot who put me through to an...

new sim

just had a new phone and sim card, popped sim card into my new phone and it won't activate, can't make phone calls as it says not registered to network. help

O2 not paying agreed compensation and not replying to emails.

Hi, O2 mistakenly cut off my number during a system update.I have been through the Ombudsman process but O2 would not agree to the Ombudsman resolution.I have since been through the Resolutions complaints procedure as also agreed with the Ombudsman a...

Poor coverage

I live in DH8, County Durham. For the past couple of months my signal runs slow or is nonexistent. Its a poor service from O2, no communication from them so I’m left in the dark. Without Virgin media I don’t think I would have had internet access at ...

Resolved! Charge to mobile not working

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on ...

Require refund and my account closed

I left O2 a couple of months ago. Everything was paid off, but for the last couple of months, I’ve been receiving an email saying I’m in credit. Unfortunately, the My O2 app doesn’t work for me anymore, as I have no products. The AI chat isn’t helpfu...

Fraud bar

Hi all - my account was impersonated 1st December during the night and I woke up to “welcome to o2 emails” realising 3/4 extra esims on my account. Phoned o2 and my account was instantly blocked and an investigation started. Unfortunately it’s now th...

O2

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