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Level 1: Joiner
Posts: 5
Registered: ‎18-05-2020
Accepted Solution

Activating my SIM?

Good evening,
I've recently switched over from EE, and got my new SIM. After I got a text saying to not turn on my phone until after 6pm, I turned it on not long after, only to find that it's not activated. It recognises that it's am O2 card, and the EE SIM has been deactivated, but I cannot seem to get this to work.
Can I get some help with this please? Many thanks.
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Posts: 79,899
Topics: 572
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Registered: ‎04-01-2009

Re: Activating my SIM?

Keep rebooting your phone every 15 minutes or so @Hiramaky 

It can take up to 24 hours for the port to complete

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Level 1: Joiner
Posts: 5
Registered: ‎18-05-2020

Re: Activating my SIM?

Ah, thanks mate. It's not too clear on how long the port can take, but I can deal with. Here's hoping it works by tomorrow morning!
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Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009
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Level 1: Joiner
Posts: 5
Registered: ‎18-05-2020

Re: Activating my SIM?

No dice unfortunately, still nothing. Tempted to call in tomorrow to see if it will help that way. Thanks for your help though Jonsie.
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Posts: 100,380
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Activating my SIM?

@Hiramaky 

How to activate SIM https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎18-05-2020

Re: Activating my SIM?

Hi mate, unfortunately that link assumes that I can receive text messages. I've tried that link a couple of times and hadn't received any text messages.
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Posts: 100,380
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Activating my SIM?

OK, sorry about that @Hiramaky 

You may have to Skype customer service for help if it's not working still.

Skype help and numbers on link. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎18-05-2020

Re: Activating my SIM?

Sorry it took me a while. So, it turned out that I was being a dumb dumb. The SIM that was sent wasn't activated, so I had to call in for the details to be tied in with the SIM. Thank you both for your help with this!
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Posts: 100,380
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Activating my SIM?

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)