Activating my SIM?

[Hiramaky]

Good evening,
I've recently switched over from EE, and got my new SIM. After I got a text saying to not turn on my phone until after 6pm, I turned it on not long after, only to find that it's not activated. It recognises that it's am O2 card, and the EE SIM has been deactivated, but I cannot seem to get this to work.
Can I get some help with this please? Many thanks.

[jonsie]

Keep rebooting your phone every 15 minutes or so @Hiramaky 

It can take up to 24 hours for the port to complete

[Hiramaky]

Ah, thanks mate. It's not too clear on how long the port can take, but I can deal with. Here's hoping it works by tomorrow morning!

[jonsie]

[Hiramaky]

No dice unfortunately, still nothing. Tempted to call in tomorrow to see if it will help that way. Thanks for your help though Jonsie.

[MI5]

@Hiramaky 

How to activate SIM https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

[Hiramaky]

Hi mate, unfortunately that link assumes that I can receive text messages. I've tried that link a couple of times and hadn't received any text messages.

[MI5 · Accepted solution]

OK, sorry about that @Hiramaky 

You may have to Skype customer service for help if it's not working still.

Skype help and numbers on link. 

Guide: Coronavirus Community Help and Support 

[Hiramaky]

Sorry it took me a while. So, it turned out that I was being a dumb dumb. The SIM that was sent wasn't activated, so I had to call in for the details to be tied in with the SIM. Thank you both for your help with this!

[MI5]

You're welcome