Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎06-05-2020
Accepted Solution

Insurance claim


I just damaged my phone and I want to make an insurance claim. How can I do it? 

Level 14: Rising star 
Posts: 249
Registered: ‎29-03-2020

Re: Insurance claim


You have to call customer service.
Select any option either being fraud or theft to get through.
Try the number ending with 4005 it work best

I read that you will have to fill out some forms when you call
Posts: 100,266
Topics: 546
Solutions: 12,746
Registered: ‎04-04-2012

Re: Insurance claim


How to and claim form here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)