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Level 1: Joiner
Posts: 1
Registered: ‎06-05-2020
Accepted Solution

Insurance claim

Hello!

I just damaged my phone and I want to make an insurance claim. How can I do it? 

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Level 14: Rising star 
Posts: 249
Registered: ‎29-03-2020

Re: Insurance claim

@bbantoniobb

You have to call customer service.
Select any option either being fraud or theft to get through.
Try the number ending with 4005 it work best
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I read that you will have to fill out some forms when you call
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Posts: 100,266
Topics: 546
Solutions: 12,746
Registered: ‎04-04-2012

Re: Insurance claim

@bbantoniobb 

How to and claim form here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)