Accounts

[Nelly070]

Hi, I have had 3 monthly sim only accounts for a while now, (my own and 1 for each of my 2 sons) I pay the bills but they have their own ‘my o2’ usernames and passwords to see their use etc.

I just purchased a 4th sim for my wife, however this number is appearing in my ‘my o2’ account.

how do I get her set up with her own ‘my o2’ username and password so that she can see her usage etc ?

thanks

[pgn]

Unlinking a device in your myo2 can be tricky and may need a call to CS, @Nelly070 - take a look at the areas below then call O2 on 202 tomorrow around 08:15 if help is needed. You will need the other phone's account holder there too, I suspect, to confirm the new login details for them. Good luck!

[MI5 · Accepted solution]

@Nelly070 

Unfortunately it isn't possible without cancelling the contract and starting again using a different email address to the one linked to your account.

[Nelly070]

Thanks I’ll give it a try

I’ve no idea why it has set it up this way as I did nothing different to the way I bought the ones for my sons. 🤷‍♂️