Solved: Account shows wrong package

Michael14 · ‎05-01-2023

My contract says 4gb my account overview says 2gb. Will I be charged if I exceed 2GB?

MI5 · ‎06-01-2023

As you have volt your 2gb is automatically doubled to give you the 4gb as advertised.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎05-01-2023

@Michael14

Data will stop when used up so no extra charges.

You may have a bolt on for the extra data anyway Guide: Where is my discount or Extra Data?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Michael14 · ‎06-01-2023

Thanks MI5. I do not want to buy a bolt on as I have already paid for 4GB. It's just that my billing wrongly shows an allowance of 2GB

Bill summary: My tariffs - Volt O2 Sim Only Unlimited mins 18M
2GB : 26 Dec 22 - 25 Jan 23

Contract: 4 GB UK Data.
- Plus free Wifi at thousands of O2 hotspots.

MI5 · ‎06-01-2023

@Michael14

As you have volt your 2gb is automatically doubled to give you the 4gb as advertised.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Michael14 · ‎06-01-2023

That's great. Thanks

MI5 · ‎06-01-2023

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

rky_com · ‎06-01-2023

With O2 if you have taken XGB of data and used XGB then your internet services will stop working and you need not have to worry about bill shocks.

In this situation to enable the data services back you can but bolt-on upto your billing cycle.

Software Engineer

New O2 Customer since Dec 2022
Using - iPhone 14 Pro | Apple Watch | Pay Monthly O2 Sim

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