Account overdue letters when up to date with payments.

[Kim7]

I've received a letter stating I'm overdue a payment on my contract and they're going to disconnect me. However all my payments are up to date. I can't get through via phone due to long wait times so just wondering if anyone knows what I can do.

[Cleoriff]

@Kim7 

You need to keep trying. Numerous numbers in this guide Guide: Coronavirus Community Help and Support 

[tannessy]

I got email the same and spoke to O2 and they said Bills are generated today but not paid til next month. Told to ignore them as maybe a scam

[Cleoriff]

Scams are usually emails, texts or calls. @Kim7  said she had a letter.

However if you thisnk it's a scam then follow this advice

Reporting a scam email, text or call

Some scams might pretend to be from O2, or from an organisation you already deal with. It's important that we see examples of phishing emails, texts and websites so we can investigate and shut down scammers. To report a suspicious email, text or website:

• forward the text message, including phone number or company name, to 7726. It won’t cost you anything and it means we can investigate the sender
• for emails, forward the message to the organisation that it claims to be from. You can look up the email address to send it to on that organisation’s website
• for suspicious emails claiming to be from O2, create a new email draft with ‘Phishing’ as the subject. Attach the suspicious email and send it to phishing@o2.com
• get in touch with the Information Commissioner’s Office by calling 0303 123 1113.

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice>

[Arougek]

Hi me and my husband recieved letters today saying we owe money on  2 different numbers that we have never seen. When you ring the numbers on the letters they go straight to line busy and cut off. If we loom at the letters there are little discrepancies like the dates formats are different, the names don't have capital letters compared to other o2 correspondence, etc. I was waiting g for a  hour to get through to a human to talk to via phone but no one answered. And no one was available via chat. Will try again  tomorrow. Don't panic it just seems like a scam. So definitely do not pay unless you get through to o2. 

[TallTrees]

Hi @Arougek 

Welcome to the community. 

Probably a scam please be careful. 

Some information here

Guide: A Guide to Deal with Spam/Scam Calls and Text 

O2 can be contacted on social media if suits you

on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[Bambino]

@Kim7, @Arougek, @tannessy, take a look at these links and stay alert:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[Arougek]

Thankyou I have finally managed to get through to someone in o2 and they have logged it with the fraud team now we are waiting to hear back from them