Account cancellation and PAC

[Anonymous]

Hi all,

Since this is for customers only, I would like to ask if you have experience with cancelling the account and getting the PAC number right in time before the contract is being cancelled?

I have read a bit and do understand I need to cancel 30 days before, however when ever I try to contact customer service on 202, I am being held in a 30min.+ queue which is very annoying. When filling out the online ask question form, the site gives me an error too.

1. Question: How soon can I order the PAC to switch to my new provider?

2. Question: When cancelling the contract, are 30 days enough or what else do I need to do?

Many thanks. I just had a tariff comparison yesterday and some other providers offer much more for less money on a monthly payment contract.

[Anonymous]

You can order a PAC whenever you like once you use it that gives O2 the 30 days notice and cancels your contract

[Anonymous · Accepted solution]

Hi,

Sorry to hear your wanting to leave.

You can request your PAC Code via Live Chat http://www.o2.co.uk/mobile/contactus

Help Link on PAC Codes.

http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

Couple of tips ;

Get your phone unlocked free to all networks here https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Obtain some payg sims from the Networks your interested in and use them for a week or so where you live, commute and work just to ensure the signal is stable. Its not much use having a better monthly deal with broken service.

[Anonymous]

Thank you very much for the response. Appreciate it.

I am happy with O2, don't get me wrong. I am just going with some cheaper rates but stay within O2 network reach.

Many thanks again.

[perksie]

Once the minumum period has expired you can give 30 days notice at any time.

[Anonymous]

You're very welcome.

[Anonymous]

Hi slightly concerned reading this, since I have just spent1.5 hrs on live chat trying to terminate my 2year contract which expires on Dec.15th. The individual I was "chatting" with kept trying to give me a payg sim card and generally missing the point. A t the very end he gave me my"pac" and said I did not have to give 30 days notice and could change on the 15th. I have had a few bad experiences with o2 chat, and now I am doubting his competence in saying this. I have a record of the conversation; is there any more grief waiting for me re. a final bill after the 15th, or will it be a clean break?  (please god,i have had enough already!)

Thnx all.

[MI5]

Use the PAC before the 15th and this will generate your final bill.