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Accidental order

Anonymous
Not applicable

I accidentally placed a Pay monthly Sim only contract online. I got order details and stated that SIM card will be delievered via mail.

 

I dont want to sign up with this contract and amount debited fromm my account.

 

Refund?

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Glory1
Level 43: Bright Spark
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Hi @Anonymous.

If you are still within the 14 day cooling off period you can cancel by contacting O2 Customer Services using the link below:

http://www.o2.co.uk/contactus
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Glory1
Level 43: Bright Spark
  • 10294 Posts
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  • 123 Solutions
Registered:
Hi @Anonymous.

If you are still within the 14 day cooling off period you can cancel by contacting O2 Customer Services using the link below:

http://www.o2.co.uk/contactus
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Cleoriff
Level 94: Supreme
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Hi @Anonymous As said above you have 14 days to return goods within the cooling off period

All info here in the Change of Mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Veritas Numquam Perit

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Martin-O2
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Registered:

You'll be fine if you follow the above advice @Anonymous but please let us know if you have any further questions. 

 

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