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Absolutely fuming- my service was suspended but my direct debit is to come out on 08.01!

Mya
Level 1: Joiner
  • 4 Posts
  • 2 Topics
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Tried calling my family today just to find my services were suspended- the bill is NOT overdue as Direct Debit is to come out on 08 January! Customer services today are completely non existent! Automated service is useless. What the hell am I supposed to do ? 

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madasaf1sh
Level 78: King of Kings
  • 12016 Posts
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@Mya 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

You can also try 0800 902 0217 which is the payment management line who should be able to help.

 

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12016 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@Mya 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

You can also try 0800 902 0217 which is the payment management line who should be able to help.

 

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
641 Views