5G not working

[Paige97]

Hi,

My partner and I recently upgraded with O2 and have the same phone and tariff. When we’re out together, he will get 5G but I won’t (I haven’t never had it since upgrading). I have checked my settings and everything seems fine. Any ideas? 

[Bambino]

@Paige97 Do you have a 5G sim in your phone? If not, you can request a new sim and do a swap: SIM Swap: a mini guide (incl eSim) - O2 Community

Or if you're not comfortable doing it yourself, call into an O2 store if you have one nearby and they'll do the swap for you. Bring identification with you.

[madasaf1sh]

@Paige97 

Did you get a new sim with your upgrade? or are you using the old sim card? 

I would request a 5G sim card, and then doing a sim swap Guide: Sim Swap: a mini guide 2017 update  you get a new sim by popping into your local, friendly o2 store with ID or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[MI5 · Accepted solution]

@Paige97 

Call O2 and check they have enabled 5g on your account.

Numbers here Guide: Coronavirus Community Help and Support 

[Paige97]

Hi, yes they have sent me 2 5G sims now, neither have worked unfortunately 

[Paige97]

Hi, yes they have sent me 2 5G sims now, neither have worked unfortunately 

[Paige97]

This seems to have been the issue, thank you!

[MI5]

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@Paige97 wrote:

This seems to have been the issue, thank you!

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You're welcome @Paige97