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5G not working

Paige97
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Hi,

 

My partner and I recently upgraded with O2 and have the same phone and tariff. When we’re out together, he will get 5G but I won’t (I haven’t never had it since upgrading). I have checked my settings and everything seems fine. Any ideas? 

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MI5
Level 94: Supreme
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@Paige97 

Call O2 and check they have enabled 5g on your account.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
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@Paige97 Do you have a 5G sim in your phone? If not, you can request a new sim and do a swap: SIM Swap: a mini guide (incl eSim) - O2 Community

Or if you're not comfortable doing it yourself, call into an O2 store if you have one nearby and they'll do the swap for you. Bring identification with you.

I DO NOT WORK FOR O2



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madasaf1sh
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@Paige97 

 

Did you get a new sim with your upgrade? or are you using the old sim card? 

I would request a 5G sim card, and then doing a sim swap Guide: Sim Swap: a mini guide 2017 update  you get a new sim by popping into your local, friendly o2 store with ID or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Paige97 

Call O2 and check they have enabled 5g on your account.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 8
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Paige97
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Hi, yes they have sent me 2 5G sims now, neither have worked unfortunately 

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Paige97
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Hi, yes they have sent me 2 5G sims now, neither have worked unfortunately 

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Paige97
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This seems to have been the issue, thank you!

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MI5
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@Paige97 wrote:

This seems to have been the issue, thank you!


You're welcome @Paige97 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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