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Level 1: Joiner
Posts: 1
Registered: ‎11-05-2020
Accepted Solution

£50.78 has been taken out of my account but I’m not sure what for

I’ve paid my bills for this month therefore I can’t understand why this has been taken out of my account
Posts: 93,123
Topics: 751
Registered: ‎14-01-2013

Re: £50.78 has been taken out of my account but I’m not sure what for

Hi @Connierimmell12 

As this is a community made up of customers we have no access to your account at all. You need to contact O2. All numbers to call are in this guide Guide: Coronavirus Community Help and Support 

Use any number, press ANY option to get through.

*The Game Is On*

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Level 48: Jubilant         
Posts: 6,216
Registered: ‎26-03-2014

Re: £50.78 has been taken out of my account but I’m not sure what for

If you only paid it a few days before the direct debit was due it might not have cleared the system before the automatic debit was taken.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here