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£50.78 has been taken out of my account but I’m not sure what for

Connierimmell12
Level 1: Joiner
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I’ve paid my bills for this month therefore I can’t understand why this has been taken out of my account
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Cleoriff
Level 94: Supreme
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Hi @Connierimmell12 

As this is a community made up of customers we have no access to your account at all. You need to contact O2. All numbers to call are in this guide Guide: Coronavirus Community Help and Support 

Use any number, press ANY option to get through.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122384 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Connierimmell12 

As this is a community made up of customers we have no access to your account at all. You need to contact O2. All numbers to call are in this guide Guide: Coronavirus Community Help and Support 

Use any number, press ANY option to get through.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
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gmarkj
Level 66: Unequalled
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If you only paid it a few days before the direct debit was due it might not have cleared the system before the automatic debit was taken.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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