4th replacement phone faulty and still no on cares!!

[Anonymous]

STILL NO RESPONSE AND AGAIN MY 4TH REPLACEMENT PHONE BREAKS  

ONGOING COMPLAINT - YES

WAITING 4 WEEKS FOR A RESPONSE - STILL NOTHING

4 REPLACEMENT PHONES - TODAY THE 4TH ONE TURNED OFF WENT HOT AND WONT TURN BACK ON

 O2 INSURANCE RESPONSE TODAY - WE WILL WEND YOU ANOTHER PHONE ON TUESDAY

QUESTION- HOW MANY REPLACEMENT PHONES WILL YOU SEND ME UNTIL YOU LOOK FOR AN ALTERNATIVE SOLUTION?

QUESTION - WHY DON'T CARE ABOUT CUSTOMER CARE?

QUESTION - WHY ARE THE REPLACEMENT PHONES SO UNRELIABLE?

QUESTION - WHY DO YOU ONY HAVE ONE RESPONSE TO FAULTY REPLACEMENT PHONES?

IF POSSIBLE COULD YOU RESPOND ?

REGARDS,

A customer who wants to leave o2

[MI5]

Anything's possible!

[Curr946]

Mine was a brand new sealed phone. Maybe ask for a brand new handset, one meeting the same specs