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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237203 Views
  • 2 replies
  • 2 kudos

Resolved! Need to pay oustanding bill

Hello, I need to pay my last bill, i accidently cancelled my direct debit before i realised i had a final bill to pay. I have tried to call, but apprently your lines are too busy and you can get to my call, so it directed me to chat on the internet. ...

Anonymous by • Not applicable
  • 1842 Views
  • 4 replies
  • 0 kudos

Resolved! Monthly O2 SIM-only ordered with Carphone Warehouse -- possible to transfer to existing O2 account?

Hello,I realise it's busy because of Black Cyber Weekend, and I'll try tomorrow, but I'm wondering if anyone knows whether this will be straightforward thing to sort out with Customer Services or not.I have an existing SIM-only Pay Monthly account wi...

GJD by • Level 6: Acolyte
  • 4455 Views
  • 9 replies
  • 0 kudos

Resolved! free gift with upgrade

Hello, i have upgraded my phone recently and was told i can claim a free gift ( virtual headset). the leaflet tells you to go to O2.uk/offers, however there is NO section there to claim this offer and live chat seems non exsistant online for some rea...

Anonymous by • Not applicable
  • 2006 Views
  • 1 replies
  • 0 kudos

Resolved! How to obtain free Gifts after 02 refresh

Can anyone advise how to obtain a Free Gift after my refresh upgrade to 02.I have tried various ways but so far being unsuccessfull

Anonymous by • Not applicable
  • 1290 Views
  • 1 replies
  • 0 kudos

Resolved! Request Paper monthly statement is needed!!

Dear O2, Hi, I would like to request the paper statement for every month. It was because, this statement is for Home Office to proof my home address for the Visa in coming years of 2016 & 2017, therefore, please starting now mail to me the original m...

Anonymous by • Not applicable
  • 1168 Views
  • 2 replies
  • 0 kudos

Resolved! Phone not delivered and now a problem with uk mail

Hi folks, just wondered if anyone had any suggestions on this. I ordered a new phone from o2 and set up the contract etc. I had the email confirmations saying that it had been despatched and would be delivered today. I got my son to stay at my house ...

Anonymous by • Not applicable
  • 1279 Views
  • 3 replies
  • 0 kudos

Resolved! Pre-ordered Oneplus 3T. Delivery today and it hasn't been dispatched.

I have preordered the Samsung Oneplus 3T on Saturday together with a 24 month contract. Launch day is today and so is their promised delivery date however I have not heard anything about it. Yesterday I contacted then through Web chat and was told th...

Anonymous by • Not applicable
  • 2100 Views
  • 10 replies
  • 0 kudos
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