4g calling

[kevinsmith7231]

Hi,
I'm a new SIM only O2 customer from Vodafone, ported my number on Monday. I'm trying to enable 4g calling on my account but don't seem to have the option to do this in my O2 account setting. I only have a link for 4g calling info. My partner is an O2 customer and has this option on her account setting in my O2.
Is this a problem with my account or does it take time after porting a number from a different network?

[MI5]

@kevinsmith7231 

You'll need to call customer service to enable it on your account first and also wait a few days for all systems to catch up.

Guide: Coronavirus Community Help and Support 

[kevinsmith7231]

Thank you MI5, I called O2 and 4g calling is already enabled, guess I need to give it a few days for the system to catch up.😊

[MI5 · Accepted solution]

@kevinsmith7231 

It was recently taking 4 to 5 days to catch up.

As long as it is enabled on account, just reboot phone every now and then until it registers.

[kevinsmith7231]

Will do, thank you for your help MI5.

[MI5]

You're welcome 😊