4G not working

[Anonymous]

I have recently moved over to O2 having previously being on EE sim only. I now have a 4G ready sim only deal, I have had this deal for about 3 days now on an Iphone 6 and I am still unable to connect to 4G. I have checked to see if coverage is available in my area, which it is. I have also checked in my settings to see if 4G is running on my phone which it also is. I'm not sure if I need to activate anything, help!

[MI5]

You need to call CS on 202 and ask them to activate 4g on your account.

[Bambino]

@Anonymous Also see this link: 

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

[Anonymous]

I called them, they said it should be working and they couldnt help me any further.

[jonsie]

Ask them to check again and to also check which bolt on you have.

[MI5]

If they have had to make a change, it won't take effect until midnight.

[Anonymous]

Nope no changes have been made. They said I should be receiving 4g, I said well im not, I havent
received 4g since ive moved to O2, there reply was well im not sure what else to do, you should have it.

[jonsie]

You really need to call again and speak to someone who can be assed to check your account set-up.

[MI5]

Apathy is alive and well within the bounds of O2 CS I see.....

[Anonymous · Accepted solution]

I had the same issue when I took a SIM only deal and a few months back. For some reason the SIM was supplied on a Blackberry plan, used online chat support and they changed plan and enabled 4G which started working overnight.