3 GB BoltOn is a joke!!!

[Artival]

I got 3gb data plus 3gb bolt during my 24 months contract. Apparently 3gb bolt on goes missing every month!!! Have to spend lots of time on the phone/chat to get 3gb or less as a good gesture until the problem is solved. What a crap!!!

[Artival]

On the o2 app shows usage and how much data i got left for example 500mb left of 6 GB

[MI5]

You can set the phone counter yourself.
O2 don't set that.
If you've set it to 3gb and told it to stop at that, it will.

[Artival]

Mate i got warning set for 4gb out of 6gb. I haven't even reached 3gb on the counter

[MI5]

I don't think I understand your problem then?

[Artival]

I should have 3gb contract data +3gb bolt on data which is 6gb data per calendar month. But every month is some kind of problem with 3 gb bolt on data. When i use my 3gb contract data I'm out of data!!!

[MI5]

Even after you reboot the phone?

[Artival]

Yes

[MI5]

Then you'll need to get CS to set your account up properly.
Nothing we can do if it needs something setting on your account.

[jonsie]

It's fairly evident that the bolt on isn't kicking in. I would suggest to customer service that they remove the bolt on and replace it. However they would need to remove it and replace it 24 hours later. You can check the progress in My O2.

[Marjo]

Hey @Artival sorry to hear you're having problems with your bolt on. Please keep us updated on how it goes and if you managed to get it working?