2 month bill

[Anonymous]

I went in to my local o2 shop to end my contract as it had finished and was told it was sorted but have no received a bill for 2 months work of the contract even thou it was paid up in full and the device plan was settled

[Anonymous]

When did you go to the shop to cancel ?

Did you speak to Customer Service there or the shop staff ?

O2 should send you a bill for any monies owed followed by a Zero Bill. Please do not cancel any direct debits until then.

To ask for your account to be checked to confirm it has been correctly ceased use a friend/family members phone to call 202 or ring them from a landline.

From a landline 0344 8090202 Standard UK Rate

Community Guide Ref Cancelling a Contract : http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

Community Guide Ref PAC Code Avenue : http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

[Cleoriff]

Hi @Anonymous

Have you checked in MyO2 to see what your account says? It should give you all the information you require in respect of account status and payments etc.... It is possible there was an outstanding balance to settle

http://www.o2.co.uk/myo2

If you have any queries and feel you have been billed in error then you do need to contact customer services

http://www.o2.co.uk/contactus

[viridis]

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@Anonymous wrote:
When did you go to the shop to cancel ?

Did you speak to Customer Service there or the shop staff ?

O2 should send you a bill for any monies owed followed by a Zero Bill. Please do not cancel any direct debits until then.

To ask for your account to be checked to confirm it has been correctly ceased use a friend/family members phone to call 202 or ring them from a landline.

From a landline 0344 8090202 Standard UK Rate

Community Guide Ref Cancelling a Contract : http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Community Guide Ref PAC Code Avenue : http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/544270#U544270

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Not sure I see why the op needs a link to obtaining a PAC, the act is already done.

[MI5]

Sounds like the cancellation wasn't processed correctly.
Is your phone still active?

[Anonymous]

The phone hasn't been active for 3 months

[MI5 · Accepted solution]

OK, so I'm not sure how they can bill you if there is no account available to bill.
You'll need to speak to CS to get it sorted though http://www.o2.co.uk/contactus

[jonsie]

I'm not sure how you cancelled the contract instore as they don't normally deal with account closure unless they put you through to customer service. If the device plan was paid up have you just been billed airtime?