150Mb extra for 6 months

[Anonymous]

My wife followed me from Three to O2 last month. I'm on a monthly plan but she came over on PAYG. Before Christmas there was an offer that if you activated an allowance before 24th December and activated allowances every month of the 6 following months you would get 150Mb free to browse the internet.

I picked the 100Mb plan for my wife thinking that with the extra 150Mb she would get 250Mb until the allowances double after 3 months.

Because the 150Mb were not added for several days, I asked O2 via chat. I was reassured that by 18th December the credit would come in.

We were away for 3 weeks and just returned home only to find that no credit has been made. Now that the offer is over, how do I claim my wife's 150Mb?

Can anyone help us or share a similar experience?

Thanks,

Luiz

[Anonymous]

I maybe mistaken and I am sure someone will correct me but it gets added a a virtual bolt. That gets used before going into what you have paid. 

[Liquid]

Steersy is correct. We've been through it with another customer.

Phone CS to check its all been added then your good to go.

Or simply use some data and check your allocation the next day if its dropped then there add on isnt there.

[Anonymous]

Both,

Thanks for your comments but I'm afraid data usage is eating into the 100Mb paid allowance and I can see no bolt-ons listed.

Perhaps this was really missed or we did something wrong?

This month this won't be a problem because we've been away but 100Mb won't do for the next 30 days from the 11th (when the allowances renew themselves).

Thanks again,

Luiz