14 day return

[CorGre]

Hello All,

   If I select to return an order under the 14 days, how long once they accept the return do I have to actually send the device? I requested the return on 22nd June, but then next day sent away for work and not back until the 14th July. Dont know if I have a period of time after telling O2 I want to return the device and generating the return label and actually sending the device.

Cheers

[jonsie]

You really need to speak to them

Or use the social media links 

I would say it's in the lap of the gods if the post mark isn't within 14 days

Guide: How to find help & contact O2 

[CorGre]

Spoke to them and they said they would extend it on the 28th but I got back early today so put it straight in the post today so hopefully all good.

[jonsie]

Good to hear

Best of luck 😉

[CorGre]

Thank you. Was delivered back to them Thursday, now just waiting game for them to mark it as returned.

[Bambino]

@CorGre Make sure you keep any return receipts and make copies of any tracking until you get confirmation of the return.