cancel
Showing results for 
Search instead for 
Did you mean: 

£`1.50 a month for a VAT invoice?

Duncana
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Apparently the only way to receive a bill without "This is not a VAT invoice" on it and instead, a VAT number, is to shift to paper billing at £1.50 a month. 

 

Is this correct. It is what Customer Services told me. 

 

If so, would someone from O2 like to explain why before I throw my toys out of my pram on principle and go elsewhere? 

Message 1 of 25
3,010 Views
24 REPLIES 24

Anonymous
Not applicable

@EmilieT wrote:

Hi @Duncana! I've checked on my end and it is actually possible to have paperless online VAT invoices. You cannot however activate that yourself, you need to call customer service who will do a security check and help with activating this on your account slight_smile 

 

Hope this helps!


I think that's correct for non-refresh postpay and the airtime plan @EmilieT on refresh ; but  not the device plan invioce on refresh, which is not a vat receipt on paper or electronicaly, and has to be manually requested. See the thread refernence  in my previous post -

 

Woo cross posting! 

Message 11 of 25
1,701 Views

Anonymous
Not applicable

@MI5 wrote:

@Duncana wrote:

Thanks for the responses. I don't have a problem paying for paper bills. My point is, I do not want a paper bill, I want O2 to put a VAT number on my online bill,  


They used to do that, but no one here knows why they changed.

I guess it would be different if you actually had a business account though......


I think vat data exchange is going digital on a mandatory basis from 2019 for all buisness turning over more than £85k. So O2 will be transformeing how vat information is transmitted electronically for over 10 line business & enterprise customers and canning it on bills for under 10 line (small) business customers; who will increasingly be treated exactly the same as individual customers, less they opt in and pay for the over 10 line service levels.

I expect in a couple of years 'bills' as we recognize them will be phased out completely.

Message 12 of 25
1,695 Views

EmilieT
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Really good info as well@MI5 and @Anonymous, cheers!

 

@Duncana can you tell us more about your contract? As you can see above the answer to your question depends on the type of service you're using slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 13 of 25
1,691 Views

Duncana
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@EmilieT wrote:

Hi @Duncana! I've checked on my end and it is actually possible to have paperless online VAT invoices. You cannot however activate that yourself, you need to call customer service who will do a security check and help with activating this on your account slight_smile 

 

Hope this helps!


Thanks Emilie 

Kane in customer services said not. I am on a SIM only, pay monthly tarriff. Is it possble or not? My original post was about trying to get a definitive answer and ensure I was not being fed duff info.

 

BTW I am not a business customer which is why I do not have a business plan. I simply want a VAT invoice so I can claim my business calls and add-ons when travelling, on expenses.  

Message 14 of 25
1,685 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
According to the info I posted above, yes, it should be possible but we know from others in the past it does depend on who you talk to as to how easy it is to get this sorted.
Keep trying on 202 until you get someone who can.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 15 of 25
1,682 Views

pgn
Level 74: Whizz kid
  • 35216 Posts
  • 224 Topics
  • 1558 Solutions
Registered:

As an aside, how can O2 claim to be offering paperless billing when you have to get a paper bill if you need VAT Invoices?

And yes, I know the Device Plan is a Credit Agreement, so the VAT component does not apply.

As I have had O2 paperless billing for years, even before Refresh, I have been able to get my Airtime Bill online in MyO2 configured to be a valid VAT Invoice.

It does require persistence on calls to O2 Customer Support.

 

Good luck, @Duncana

Message 16 of 25
1,682 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
I just don't understand why it had to change?
Years ago, everyone had a vat number on their online bills so how difficult would it be to just add the vat number to the bill header or footer?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 25
1,679 Views

EmilieT
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

@Duncana I've sent you a PM to get some more details and see if we can get things moving for you  slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 18 of 25
1,676 Views

jonsie
Level 94: Supreme
  • 92919 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

I have sim only consumer VAT invoices and this was an automatic change a number of years ago. I see no reason why this can't be automatic for everyone. Poor show O2.

Message 19 of 25
1,668 Views

Anonymous
Not applicable

@MI5 wrote:
I just don't understand why it had to change?
Years ago, everyone had a vat number on their online bills so how difficult would it be to just add the vat number to the bill header or footer?

VAT invoices carry a lot more weight legally than non-vat invoices, you can’t reclaim VAT using an invalid invoice, pro-forma invoice, statement, delivery note or simple online non-vat bill. Record keeping rules around them are a lot more stringent and subject to a great deal more audit and inspection by the vat man. (HMRC) 

That's why petrol stations ask if you want a vat receipt, cos requesting one sets up a chain of events that is a lot more costly to manage than not requesting one.

The potential for vat fraud in the global mobile phone market is huge, you have large numbers of small often in high demand, short shelflife, expensive items; flying around the the grey market in vat exempt carousels. Back in the day, when half of craphone's turnover was down to wholesale arbitrage, dawn raids and mass arrests for carousel fraud were not uncommon  So anything the international telcos can do to offset small scale vat fraud down the line, these days, they will. Just to be seen to be playing with a straight bat and also as it saves a huge amount of money.

 

Message 20 of 25
1,649 Views