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0345 - charged or free within contract minutes in 26th March 2020

Davv
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Can only find information from 2018.

 

So, as of March 2020, are 0345 calls included in mobile contract minutes or charged separately?

 

I read the old posts, 03 calls are included but I'm also a talktalk customer and they charge for 0345 but do not charge for 0300 and both call types begin with 03.

 

TalkTalk class 0345 as "chargeable as it is a service number".

 

I've received wrong information recently from O2 about what calls are included and I was charged and got a refund when they were not,  so I want to be clear before calling 0345 numbers.

 

Thanks

 

Dave

 

 

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Cleoriff
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Hi @Davv 

Calls to 03 and 070 numbers cost the same as other standard fixed line numbers starting 01 or 02, and are included in your minutes and texts as part of your tariff.

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges 

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Davv
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Thanks for the quick reply. And that 100% includes 0345?

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MI5
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@Davv 

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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@Davv wrote:

Thanks for the quick reply. And that 100% includes 0345?


Yes @Davv 

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Davv
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Thank you.

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Cleoriff
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No problem @Davv 

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MI5
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You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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