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Posts: 116,792
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: 02 messed my credit score

Thanks @TheresaV thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 7
Registered: ‎10-01-2021

Re: 02 messed my credit score

I hope sooner rather than later!
Level 1: Joiner
Posts: 7
Registered: ‎10-01-2021

Re: 02 messed my credit score

So two months in and absolutely nothing has been done. To say I am angry is an understatement!!!! I emailed the email I was given by this forum but they said they can’t do anything about it- i called 02 again and they keep cutting me off. An utter disgrace of a company. My mortgage has been declined and i’ve lost so much money Coz of 02s thick mistakes
Posts: 116,792
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: 02 messed my credit score

@qudsia 

I'd suggest using Resolver to make a complaint.

https://www.o2.co.uk/how-to-complain

If not resolved by O2, you can then go to the ombudsman again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)