02 losing a customer of 10 years+

[Anonymous]

Im not sure what restraining order 02 have currently got held over them, but they are just about to lose a customer of 10 years+ because of it.

From a comparatively small (but award winning) online setup I can get an iPhone6 64GB for free with unlimited mins and texts and 1GB data for £38 per month.

02 cant get ANYWHERE near that! And just answer with a flat "we cant give discount on the iphone 6 at the moment".

02 are £10 per month more expensive and still want circa £99 upfront on top!

How can one of the UK's leading mobile companies be SO far of the competition on price?

They need to re-consider the deal they've done with Apple or whatever else it is holding them back.

I'd love to stay, but 02 has just lost a long standing and loyal customer.

PAC code requested!

[Anonymous]

---

@Anonymous wrote:
@Anonymous you may remember that I explained to you why some iPhones are cheaper on refresh than directly from Apple themselves

---

I think both sets of forum posts goes to show it can be both ways and as @Anonymous  says it can be a minefield and it can hinge on homework carried out before committing.

I personally choose to buy sim free as not to be signed up to a contract. Just my choice. 

If I was committed to a long term contract I certainly would be using every avenue open to me to try and obtain forms of reductions / deals. 

Its interesting to read peoples passionate thoughts on different manufacturers and platforms which I used to get involved in by way of friendly banter ,but those types of discussions are long gone for me and am uninterested in any 'Vs' types of posts. 

People don't need to justify anything to anyone.

I buy what I buy and you buy what you decide to buy. Period. 

Happy days. 

[viridis]

But the beauty of refresh is you aren't locked in.
You pay off handset and you're done.

[Anonymous]

---

@viridis wrote:
But the beauty of refresh is you aren't locked in.
You pay off handset and you're done.

---

Agreed - yes the Refresh Tariff allows that. 

As I say it's just my personal choice. I'm fortunate to have the disposable income which is why I choose to purchase the phone outright. 

If I was to commit to contract it would be a 30 Day Sim Only. 

[Anonymous]

But with a 30 day YOUR locked into that as you have to give notice 30 days before hand to cancel, is that not a contract?

[Anonymous]

Yes it is a contract but it's not a long term commitment style of Contract if I wanted out of it.

[Anonymous]

Neither is refresh as you pay off the device plan & your done

[Anonymous]

In essence there isn't that much difference between a 30 day sim only and payg.

Payg you top up and get an allowance valid for 30 days. If you don't want it after that you just don't top up but in your own mind that last top up is your 30 days notice.

Sim only you have to contact o2 to cancel. That is the difference really. Obviously what you get for your monthly payment is different but I really can't see much difference between the two.

[MI5]

Obvious differences are different call charge structure, My O2, Tugo etc.....

[Poppysmum]

piperdog123

Yes i will be going sim free i have already treated myself to a sim free Samsung S5 mini

I was very very happy with my last contract with 02 got the first 12 months free on a 2 year contract.

I am a great believer in using my manners and a please and thank you never hurt anyone while talking to CS or retentions

I will update when i get my new contract dont forget its 25th January so couple weeks to go yet

Time to take my dog Poppy walkies before i head out to work.

[jonsie]

Some obvious advantages to a contract as stated but free voicemail and better allowances have to be considered too.