My LG G4 was having a problem with holding it's charge, as it was still in warranty only being owned for less than a year I took it into store. I was told they'd send it off the next day as it was a sunday, which was fine. The woman told me that it'd usually take about 5 days to repair, and that I would be notified when the repair centre had recieved the phone. I was not offered a replacement phone, and she didn't mention or ask if I'd need one at all.
After 4 days of waiting, and checking the tracker link I was given which seemed to be broken as it just wouldnt load at all each time, I decided to ring. I was told it had arrived at the repair centre, and that they should have contacted me to say this, after 48 hours it should be ready to be sent back and I should be contacted again.
This didnt happen. After over a week or no contact or word about my phone I rang again. This time to be told that my phone never arrived at the repair centre, and they dont know where it is. When I brang up the fact that I was told it had, and came up on the system as being at the repair centre last time I rang, I was told thats not true and not sure why I was told that. The person was then going to look into it and ring the mail courier to see where the phone was as it seems its not just my phone thats gone missing.
I got a call back about 10 minutes later saying that the phone HAD arrived at the repair centre, and been signed for. But the issue now being that the repair centre is claiming they didnt recieve it. So inbetween being signed for and arriving at the repair centre, its gone missing. At this point im seriously annoyed as I need this phone for work. I was told the guy would look into this, and ring me back the next morning once he's chased up the repair centre and tried to get to the bottom of this. I've now kept a note of the times of my calls, and who I spoke to. But I fear I'm not actually going to get my phone back now at this point, and 02 have lost it completly.
What do I do?!
