02 credit

[Annetts1968]

I was given £45 credit by O2 for the problems I have suffered with the network this was supposed to be applied to my account two months ago I was told by O2 they had a glitch in the system that’s why was missed off last month’s bill and will be applied to this month‘s bill so far I cannot see any credit or anything in my O2 App please can someone explain to me what is going on do I need to chase O2 again as this is starting to be a pain

[jonsie]

---

@pgn wrote:
Here's a question related to such credits:

Assume I am PAYG. So: I top up 10 GBP on 01June, that gets me 4weeks of xMB of data/nnn Free Sms/120mins of free on-net calls.
On 01 July, another 10 GBP and I get the same.
On 15 July, 1 get a 20 GBP credit, like above.
On 01 Aug, all of a sudden, I start being charged for every MB/SMS/call on-net. (this comes out of my 20 GBP credit.
On 01 Sep, I have a balance of 8.90 GBP. But still I have to rip-up 10GBP to get my "free" bundle MB/SMS/calls on-net again.

What is the sense behind this weird MO?

---

There's not much sense but in the O2 world its logical. 

[MI5]

---

@jonsie wrote:

---

@pgn wrote:
Here's a question related to such credits:

Assume I am PAYG. So: I top up 10 GBP on 01June, that gets me 4weeks of xMB of data/nnn Free Sms/120mins of free on-net calls.
On 01 July, another 10 GBP and I get the same.
On 15 July, 1 get a 20 GBP credit, like above.
On 01 Aug, all of a sudden, I start being charged for every MB/SMS/call on-net. (this comes out of my 20 GBP credit.
On 01 Sep, I have a balance of 8.90 GBP. But still I have to rip-up 10GBP to get my "free" bundle MB/SMS/calls on-net again.

What is the sense behind this weird MO?

---

There's not much sense but in the O2 world its logical. 

---

Where did the £20 credit come from on July 15th?

If it's where I think, it won't be recognised as a "top up" and therefore, your allowances/bundle won't automatically refresh.

[pgn]

---

@MI5 wrote:

---

@jonsie wrote:

---

@pgn wrote:
Here's a question related to such... 

---

There's not much sense but in the O2 world its logical. 

---

Where did the £20 credit come from on July 15th?

If it's where I think, it won't be recognised as a "top up" and therefore, your allowances/bundle won't automatically refresh.

---

20gbp was given to the account by O2: could be a credit for services not delivered, or a prize on a forum...

The point you make is my point precisely, @MI5. 

[EmilieT]

Hi @Annetts1968, I hope the answers above helped you sort this out or that you got more info from CS now. If you need help chasing this up, you can drop me a PM (private message on the forum) and I'll happily check on my end if we can find out more about what's going on