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02 Windows Phones Abroad not connecting to networks.

Anonymous
Not applicable

Ok so slightly annoyed by this issue.

 

We have around 35 Nokia/Windows mobile phones through 02 , most of which go abroad a fair amount and require to be used while over seas. 

 

Have found out today that we are having intermittent issues where devices are simply NOT getting a connection to a foreign network, e.g. one device would not connect to a data network and another would not be able to make phone calls to anything in the residing country (poland in this instance), but could make phone calls back to the UK???? 

 

Have one in france as i'm writing this whose data connection will not connect but can make phone calls fine, and yes roaming in on!!

 

I mean seriously? What is the cause of this intermittency, whenever our users go abroad their personal phones (on 02 and EE) connect absalutely fine with no issue. We have also tried manual network selection but this does not help.

 

Anyone else having this problem or better, have a resolve for this. Yes, I have phoned 02 support and they advised pretty much everything I have already tried before I got bored. 

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MI5
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Whenever this has happened to me in the past a manual network search usually fixes the problem, but rebooting the phone a couple of times can help too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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We have tried that continuosly but that does not work...

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MI5
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Must be either a local network issue or an account issue then I assume.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Have already phoned 02 and they have said its not an account issue...

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jonsie
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Almost certainly a local network issue....

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MI5
Level 94: Supreme
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@Anonymous wrote:

Have already phoned 02 and they have said its not an account issue...


Unless they are either not checking the account properly or don't know what they are doing, it only leaves one option......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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