Solved: Re: 02 Took money out of my account that i dont ow... - Page 2

Anonymous · ‎01-03-2017

02 Took £911.75 out of my account for an upgrade that was cancelled in my 14 day cool off period. They are at fault and have admitted they made a mistake and will refund the money within 5-10 working days! It took them seconds to take my money and put me into my unplanned overdraft days before buying a new car but will take a week or two to refund it.....

Basically is there any way I can claim on this as I'm going to get bank charges and they lawfully have no right to take money that isn't theres as the bill was disconnected which anyone could blatently see on their screen.

To be honest its pretty disgusting that they can leave people in this situation and for this amount of time!

MI5 · ‎14-03-2017

That is terrible mate....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎14-03-2017

I'm sorry to hear you're still having difficulties @Anonymous Feel free to send me a private message so we can discuss this further.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎14-03-2017

You couldn't make it up really. Absolutely disgusting....:smileysad:

Veritas Numquam Perit

Anonymous · ‎23-03-2017

they finally paid 3 weeks later

Martin-O2 · ‎23-03-2017

Really happy to hear that this has now been sorted for you @Anonymous!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎23-03-2017

Even though it took a hell of a long time!

Veritas Numquam Perit

MI5 · ‎23-03-2017

Glad it's sorted eventually mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gindygoo · ‎24-03-2017

@Anonymous can u check that you've made an official complaint using this link; https://www.resolver.co.uk/ ?

If you haven't, I'd definitely do it if it were me that'd had the awful experience that you have.

At least you've now gotten your hard earned back, but it's just not good enough!

O2

02 Took money out of my account that i dont owe!

Good news - you can upgrade today?

Roaming

Which carrier

Apple Watches bought directly from Apple

Device and air plan