Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 370537 Views
  • 2 replies
  • 2 kudos

Setting up Apple Watch plan and getting an error

I’m getting the below error when trying to setup my Apple Watch plan. ”We believe you have an existing watch plan but we are having difficulty locating it. Please call 202 for free from your O2 mobile, quoting reference code 901.” Had Apple Watches s...

Benlfc by Level 11: Motivator
  • 370 Views
  • 10 replies
  • 1 kudos

How to port my mobile number over to a new o2 contract

Took out a pretty great contract with Samsung, was half the price per month for a new contract on an S25 in comparison to what O2 were offering. My old phone had just broken too so was in a bit of a rush! Thing is, I've been an O2 customer for 20 yea...

HannahHob by Level 1: Joiner
  • 51 Views
  • 3 replies
  • 0 kudos

Fuming …

I have woken up today to 3 emails at 2:03am of my mobile number ( 3 different lines) have been taken off my account supposedly changing numbers, but 1 I don’t authorise this 2 I’ve had these numbers for 1-3 years, contract still fully active but basi...

charged for Airtime

Why am I being charged for Airtime when I didn't request it and don't want it? I have been on chat before and that assistant said that he had cancelled the charge. It's still there, no mention of iTunes like there was before but the same charge is th...

AwGwil by Level 1: Joiner
  • 33 Views
  • 2 replies
  • 0 kudos

Wrong number on new sim

I’m just joining O2 and just received an email from them telling me my SIM is on the way. I told them my number and pac code so was surprised to see the wrong number being quoted to me. How do I contact them to get this sorted?

02 price increase April 26 need help

  Hi there I am 35 year old Autistic Male! Last October I bought iPhone 16 pro Max 256GB silver £36 months contract! I got email regarding price increase April 2026 29th October 30 days I can leave 02 airtime plan but keep paying device plan monthly ...

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ITFCJosh by Level 4: Observant
  • 520 Views
  • 24 replies
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My network mast near me is not working NN4 6EL

The o2 mast near me NN4 6EL in Northampton, shows as not working but an engineer is on the case, but it has now been 5 days, since it has been working properly, can you help please.

Ian188 by Level 1: Joiner
  • 51 Views
  • 2 replies
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Resolved! O2 - What A Cluster... F...

Hi FolksWarning to you if you are looking at staying with O2. As we know - Most people are being sent price notification changes - Increasing your bill by £2.50 per Mobile Airtime number per month allowing you to cancel penalty free. I decided to loo...

Elihearts by Level 3: Thinker
  • 2190 Views
  • 33 replies
  • 1 kudos

Spam calls ALL the time!

Above. All I ever seem to get is spam calls on my O2 mobile nowadays. If I was to report it to the network, would they be able to do anything to stop or reduce the annoying amount of calls?