How to port my mobile number over to a new o2 contract

[HannahHob]

Took out a pretty great contract with Samsung, was half the price per month for a new contract on an S25 in comparison to what O2 were offering. My old phone had just broken too so was in a bit of a rush! Thing is, I've been an O2 customer for 20 years and I've had the same number since then. So how do I port my longstanding mobile number, to replace the mobile number I now have with this new contract? Help would be much appreciated.

The number I want to keep is out of contract as well so I'm just paying monthly for air time.

Thanks,

Hannah

[MI5]

@HannahHob 

With luck, you will be able to migrate your number Guide: Migration & porting into O2 

If not, port out to a different network on PAYG, then port back in a month later Guide: How to get your PAC [June 2021 Update] 

If you get a no from customer service, try doing a migration in your local O2 shop.

[Kathie1404]

We did this recently. I had no issue, just phoned up and it was done withing 5 mins. Hubby was told they couldn't do it, he just asked to speak to a manager and then his too was done straight away. Stick to your guns, it can be done even if they say otherwise!

[MI5]

It seems to be down to which agent you get.

If you get a "no", keep trying......

[jonsie]

It's such a simple process

We used to do this all the time in my time with them

As you say, persistence pays in the end but this shouldn't be necessary