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Level 1: Joiner
Posts: 4
Registered: ‎17-09-2013

BOLT ON COMPLAINT

I have bought two data bolt ons over the past 48 hours, using the online chat service as the normal purchase system has been failing. both in app and on website.

 

both times the agent promised it would be credited immediately. Neither has been credited, and the online purchase system remains out of order.

 

anyone else being let down by O2 like this ?

 

P.

Posts: 51,230
Topics: 449
Solutions: 2,807
Registered: ‎04-01-2009

Re: BOLT ON COMPLAINT

Never had a problem personally but your best option is to call customer service to see what is happening. Has the money been debited from your account?

Level 1: Joiner
Posts: 4
Registered: ‎17-09-2013

Re: BOLT ON COMPLAINT

i've called them twice now...all they do is say they'll sort it out, then wish me a very happy and lucky day.

 

not so happy nor lucky so far!

Posts: 63,776
Topics: 421
Solutions: 6,379
Registered: ‎04-04-2012

Re: BOLT ON COMPLAINT

You can always try the complaints process here http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 2: Apprentice
Posts: 56
Registered: ‎04-02-2017

Re: BOLT ON COMPLAINT

Is this the first time you tried to add a data bolt on. If your on a sharing data tarriff dont think you can add a data bolt on. I will look into that for you. 

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge
Level 1: Joiner
Posts: 4
Registered: ‎17-09-2013

Re: BOLT ON COMPLAINT

HI

 

No ... i've been able to purchase bolt ons before.

 

The chatline agent said she'd purchased one for me and debited the account.

 

The chatline agent on teh phone said he'd done the same because it hadn't been done the first time.

 

Today, the chatline agent apologised and said that there was no record of the previous two. but that they will sort it out. Obviously, this is the third time so (i) i don;t trust O2 agents and (ii) i'm off to the shop at lunchtime to sort it out which defeats the whole purpose of an online help agency.

Level 24: Climbing the Ladder
Posts: 1,264
Registered: ‎22-11-2014

Re: BOLT ON COMPLAINT

@chrisymon I can guarantee that u can buy a bolt on whilst on a sharing plan, as I've done it 😉

Not sure where u get that idea from in the first place tbqh?
Brighton's secret.
Level 2: Apprentice
Posts: 56
Registered: ‎04-02-2017

Re: BOLT ON COMPLAINT

I think there an ongoing issue with your account which is preventing the data to be added. If you have no luck today I would call customer services back and stay on the line til they confirm it has been added successfully. 

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge
Level 24: Climbing the Ladder
Posts: 1,264
Registered: ‎22-11-2014

Re: BOLT ON COMPLAINT

[ Edited ]

I did it just two months ago 😁 although I'm the lead sharer.. Does @chrisymon mean if you're not the lead maybe?

Clarification needed...

Brighton's secret.
Level 24: Climbing the Ladder
Posts: 1,264
Registered: ‎22-11-2014

Re: BOLT ON COMPLAINT

@chrisymon a little more info would be super...

I'm genuinely curious as to what exactly it is you can't do whilst being on a data sharing plan? Also a link to the corresponding blurb for future quotes would be great too?

Cheers 😁
Brighton's secret.