unable to top up

[Alicja1]

Hello there, I am on pay as you go and I cannot top up my phone at all. I tried to top up online, called the number but every time it didn't work. The only way I can top up is by buying a top up vouchers in the shop. Is this something you would be able to fix? Who do I need to contact with, please? Thank you

[pgn · Accepted solution]

All the different ways to top up in here, @Alicja1 - Guide How to Top Up (PAYG) 

Had the same issue myself a while back, the 03456 062277 number does work. Note your chosen credit card must be from a UK bank to an address registered in the UK, and if you have problems you will need to call 4445 to register the card and query the issue - both 4444 and 4445 are free calls from any O2 mobile. Good luck!

[Misha1]

Having the same problem . Had it a few time with a different sim and now this one. Used to be able to top with same bank cards but now it wont . Im disabled so dont see why i need to trail to a shop to buy a voucher

[Enlli]

@Misha1 I can only suggest you follow the advice given above by @pgn 

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