transferring phone number

[Wood]

It's now been 48 hours and my number still hasn't been transferred to my new sim, this is a massive inconvenience..

[Bambino]

@Wood See if there's anything in this guide to help you: Migration & porting into O2 - O2 Community

[Wood]

No help at all, I'm transferring from O2 pay and go to O2 pay and go, this is a replacement sim, the online chat doesn't include pay and go, so the only way is to call them, but I can't call them because the new sim doesn't have a signal...

[gmarkj · Accepted solution]

Try messaging on social media @Wood 

(Twitter | Instagram | Facebook)

Or call using Skype on 0800 032 1402

Guide: A Guide to Skype 

[Wood]

I'm aware this is not customer services, which renders this practically useless...

[Bambino]

@Wood The advice from @gmarkj to use the social media links or call using Skype can hardly be considered useless.

[gmarkj]

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@Wood wrote:

I'm aware this is not customer services, which renders this practically useless...

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Not sure why telling you to message on social media or call via Skype is useless @Wood after you said that the chat function doesn't help and you can't call them as your sim doesn't work...

[MI5]

Have you topped up the new SIM to activate it yet?

[Davyt]

Yes I've having problems. PAC code given and old number given early wed pm. Rang customer service Friday pm and was told wrong details I put by them and a tion on my PAC was now down to be done today 31.10.2022.Rang again Monday 31.10.to be told it wouldn't be done until Tues 01.11.abd I shouldn't have been told otherwise! I had stressed I needed my old contact number urgently due to having numerous contacts involved with my cancsr treatment. Now sorry I've joined 02 I had heard the Customer Service is terrible but only joined as part of a new Virgin Media contract.