Solved: Tariff

Hth0mpson · ‎31-10-2022

My data bundle won’t change to £30 even though I have the money already in my account it’s asking for my card details. I pay by pay as you go and the money is in the account ? I don’t understand

MI5 · ‎31-10-2022

@Hth0mpson

Sounds like you might be on a rolling plan Pay As You Go: Introducing "Rolling Plans"

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-10-2022

@Hth0mpson

Sounds like you might be on a rolling plan Pay As You Go: Introducing "Rolling Plans"

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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