Solved: Re: sim

rope · ‎11-05-2022

i orded pay as you go sim card, registered and its writing Simplicity NO ALLOWANCE on tarrif, and i cant top up

MI5 · ‎11-05-2022

Your MyO2 defaults to that until you top up, in which case it will activate the tariff you have chosen.

Your first top up neds a voucher in some cases.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎11-05-2022

@rope

Where did you buy the sim card from, as that sounds like an old no longer available.

Customer Services should be able to help by calling 0344 809 0202 or 4445 from the o2 phone.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎11-05-2022

@rope

Your MyO2 defaults to that until you top up, in which case it will activate the tariff you have chosen.

Your first top up neds a voucher in some cases.

Guide here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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