Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Sim not provisioned. But was activated ages ago

So I want to reuse my old sim (1.5years old) but doesn't work. How do I get it to work again

Resolved! bought more data

i bought more data but it hasnt gone through

Resolved! Convert pay as you go to pay monthly

My Dad has an old Nokia he wants to keep and currently uses pay as you go but would like a pay monthly tariff instead. He will only need calls and texts, no data, and wants to keep the same phone and number. Is this possible?

A21s messaging problems

I've recently bought a Samsung A21s. Strange thing happening with sms. I can send them no problem but for some of my contacts I can't receive their replies unless I put my WiFi on. Can anyone help please, I'm all googled out

Resolved! Contract

I took over my daughters contract as she could not afford it but she has now used the account to acquire a new phone which she cannot pay for - I have had the mobile number for years and never failed to pay the bills but I am unwilling to pay for a h...

Resolved! SIM card for alarm GSM, unknown phone nr just SSN

HiI'm Adriano, from Tecno Lift Ltd company.We have one sim card in our lift alarm system using GSM device. It is located far away from our office. We don't know the phone number just SSN, it needs recharging. Could you help please!The SSN: 00682 8634...

Auto top up cancellation issue

I can't cancell auto top up for my sim card. There is no option on my o2 site or app. Tried many times calling 4455 no luck. Poor service. Every time saying different things. Done or can't do themselves, or just hang up the phone... I can't believe.....

Resolved! mob top up

how do I top up my wife's mob pay as you go number

Resolved! Using a Classic o2 sim on tracker in Ireland

Hi, I have a tracker on my motorhome using a classic sim. But it is not working in Ireland.any ideas why and how I can fix that?

PAYG Data checking

Hi the O2 app says can check dats useage, what you are using daily but all i can see is what I have left and that doesnt update often or seem accurate.

O2

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