Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! Ordering Devices?

Can someone at 02 please explain if you use a live stock system that i have order a device and paid in full to receive an email stating that the order has been received, moments later i had a email saying that the order is out of stock. You have shut...

dave007 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Message fromO2 and paying for data

I had a message from O2 saying I last topped up in a store. I did not, the nearest store is 45 miles away.I topped up this morning but I have just received a message saying I have been charged for data and will be again tomorrow.

susanj by Level 2: Apprentice
  • 4 replies
  • 0 kudos

Ask about recovery old phone number

Hello i have a question, is it possible to recover my old phone number?My old phone number is [personal details removed]Best regards, Kamil Pajak

Kamil2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! require nano sim

I am an o2 payg customer, sim i have at present is standard size and i need a nano sim as i have got a new phone.Tried to get through to customer service but seem impossible at this time, probably lack of staff due to covid. Shops are also closed.can...

marymcl by Level 1: Joiner
  • 3 replies
  • 0 kudos

Credit taken

I have disabled relative who is using pay & go.They have topped up phone twice this week and substantial credit being taken almost immediately. This is their only means of contact, I am unable to contact O2, shops are not open, is there a number I ca...

Marty2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! sim card

hi i have a pay as you go sim card and i would like to add on the disney package that i get it free for 6 months then pay 5.99 can anyone help me sort it s i cant see where to add it on thanks

lee6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Rewards Point

Hi, Can someone help me with this as I usually ask customer services to do it for me,I have some reward that I collected over the year and want to put it towards my top up for this month but not just the call allowance. thank you

Nero333 by Level 1: Joiner
  • 5 replies
  • 0 kudos


I need help with my bill cannot get through to anyone .xxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Tanaka by Level 1: Joiner
  • 2 replies
  • 0 kudos