Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

My bill

I cant afford to pay my bill tomorrow. Its direct debit can I change the date?

Kara1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Can I buy a pay-as-you-go phone and use current SIM?

Hi Does any one know if I can buy a refurbished phone from the 02 shop without having to buy a pay-as-you go SIM deal?I want to transfer my 02 SIM card to the replacement phone. The shop seems to tie me into buying another pay-as-you-go SIM deal?It's...

Zoho by Level 1: Joiner
  • 6 replies
  • 0 kudos

Some one-time free data fromO2 to pay as you go SIMs

Hello everybody, I am currently in quaranteine as I have just landed in the UK 3days ago from Hong Kong and I I am using my O2 Sim that I was using before I went to Hong Kong, the SIM was last used three and half months ago before i flew to Hong Kong...

Shan2000 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! pac code

hi ive asked for my pac code since friday - unable to get through to anyone unless you want to purchse a new contract! i sent the word pac to 65075 but have heard nothing - any help appreciated

nicola3 by Level 1: Joiner
  • 3 replies
  • 0 kudos


I am on giffgaff and I was just wondering if I just got a 02 voucher for my giffgaff fone would that work



Tommy4 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! chat about a complaint

Any suggestions as to how to getthrough to make acomplaint about excess charges?

moggie by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! lost phone

My partner has lost her phone and wants to cancel the phone so nobody makes unauthorised calls on it. But all O2 shops and phone lines are closed due to Coronavirus . How can she contact someone at O2?

Resolved! Data rollover

HiI had 10GB that I didn’t use up last month so I switched to the £10 bundle but my data hasn’t rolled over and no one is answering my call idk what to do

royyy by Level 1: Joiner
  • 2 replies
  • 0 kudos