Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Charged for data, but I have a bolt on

Hi I bought a bolt on for 31 days £5 worth of data today, but I have been charged £2 for data today? I hadn't used my data till after I bought the bolt on. Can I get the £2 refunded? Regards Kerry

Resolved! How to Chang to classic pay as you go

I have just activated and top up my new pay as you go sim card but it automatically pick up big bundle. I try to change via my o2 app but Classic pay as you go is not in the list. How can I change to classic pay as you go? thank you

Resolved! Emergency calls only

Phone is showing emergency calls only with sim card with explanation mark.Phone is working fine with WiFi but I am unable to get into mobile data. I have checked data hot-spot etc and saying the network is fine in my area at present.I have taken sim ...

Resolved! O2 PAYG and Airtime Rewards

Hello O2, I topup a new PAYG account with £10 topup via Airtime rewards. This topup is showing in my account but I can't use it. Customer service told me I need to topup my account further with a bank card to use it. I beleive it's seems unfair as it...

Resolved! Change PAYG big bundle renewal date to today and change bundle?

How do you change big bundle and it's renewal date to today?

Resolved! How to top up without UK bank account

Please advise how to do this?

Resolved! Data usage

I topped up my phone on 14th February with £15 this usually gives me 500MB of data which lasts me to the next top up, 2 days on from topping up and I am being charged £2 per day because it says I have no data left/ Why , how, I haven`t done anything ...

Resolved! O2 have removed my PAYG phone number from my account online and disconnected the number

I have for many years run four O2 phones, both PAYG and PAYM together. One broke recently and was last used on 12th January until fixed today. Today I've tried to call it - number does not exist and it's gone from my online account, yet there was qui...

Resolved! Problems after topping up.

So i have topped up my phone this morning, I have the £15 tarrif but I accidentally topped up £10 I then went to top up another £10 so i would get my tarrif for the month, however £10 has then been taken from my balance for a bolt on that i have not ...

Resolved! I’ve topped up my mobile broadband but entered the wrong mobile number

I’ve topped up your mobile broadband with the eromg number entered. It’s one digit out. Must have done it wrong at some point and my phones saved the number incorrectly now I’ve topped it up twice and it’s sitting where I can’t use it, how do I chang...

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