Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Duplicate debit transaction for a single top up

I did a top up of £10 at early August and last week saw 2 debit transactions on my debit card statement having the same reference, how can I tell O2 to check? Any email address or portal for that? Thanks.

Resolved! being charged double for texts

anybody any idea why i'm being charged double for text messages ?texts from the uk to the uk,also how can i contact o2 to complain about this issue ?

Resolved! Upgrade tarrif early

I wood like to upgrade to a 20 pound big value bundle early

Resolved! Top up

Anyone having an issue topping up their phone with a recently issued First Direct MasterCard?

Resolved! PAYG top up not recognized.

I'm hoping someone here can help me with this issue (but looking at similar problems on this forum it's unlikely).So, I topped up my pay-as-you-go phone on Friday 13th August and since then I've been charged £2 a day for data usage and told to top up...

Resolved! O2 Classic PAYG

I am on the O2 Classic PAYG tariff. i.e 3p per minute calls, 2p per text and 1p per mb of data. I have the O2 app and can log in to my online account for topping up etc. Is there a way to see a breakdown of what I have been billed from my credit? For...

Resolved! PAC code

Hi, has anyone ever succeeded in getting their PAC code over the phone? I have ported my number from vodafone to 02 PAYG successfully and now I want the Pac code so I can move to another network. I can't text PAC to the number suggested as I have not...

Resolved! Had confirmation of my new tariff, paid credit to activate but it vanished

Hi, I hope someone can help as the live chat doesn't support appear to PAYG customers (thanks O2).Last night (12 Aug 2021) I updated my phone/sim to a new PAYG tariff and waited for the confirmation email/text to arrive. Then I paid a top-up credit o...

I changed tariff

I changed tariff, topped up yesterday and o2 took out my £10 and now my balance is 0pounds, why? I would like to have my money back

Resolved! PAYG balance disappeared

Topped up by £10, then within hours balance was zero, without my using my phone at all, anyone explain?

O2

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