Must replaced sim

[Tom19]

Lost my sim, must replaced new one, how to do it if they ask me whot who's last number taken

Or how much money left..

I don't remember..

So I'm losing 12y number with some cash on it 

Help 😞

[Cleoriff · Accepted solution]

Hi @Tom19 

You need to report it lost Guide: Lost or Stolen O2 Device? - How to Report it 

Re the other issues, if you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.