O2 PAYG Balance

[Scorpio69]

I topped up my PAYG sim for the first time today with £10. I haven't used the phone for any calls, texts or data and the balance is now showing as £9.80. Can someone explain me why? Is there any way to find out what used up the 20p? I don't want to come back again in a day or two and find the balance has gone down further without any usage! Thanks

[Cleoriff · Accepted solution]

@Scorpio69 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 4445 or 0344 809 0222 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[b4u2]

Either call customer service or reach out on social media